Area Customer Service Coordinator Job at SGS Consulting, Wisconsin

  • SGS Consulting
  • Wisconsin

Job Description

Job Responsibilities:

  • Support daily operations at multiple locations within the region
  • Assist management with process improvement, procedural testing, and operational compliance
  • Support Field Implementation Managers with new account launches and service expansions
  • Assist with onboarding and cross-training of team members
  • Help develop and update Site Procedure Guides; ensure accuracy and compliance
  • Maintain thorough knowledge of all contracted services at assigned sites
  • Perform daily site inspections for service quality and safety compliance
  • Provide feedback via surveys or reporting tools to improve customer experience
  • Fill in for absent staff, including site management when needed
  • Deliver all aspects of contracted services while traveling between accounts
  • Foster a customer-focused environment and gather customer feedback
  • Escalate customer issues to ESM/AOM and support resolution
  • Communicate promptly and effectively with customers and end users
  • Collect data and assist with Monthly Operations Review tasks
  • Perform other duties as assigned

Skills:

  • Service Coordinator, Customer Service Coordinator, Print, Mail, Mailing, Scanner, Copying

Education/Experience:

  • High school diploma or GED required

Job Tags

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